This chapter applies only when the E-commerce module is enabled on the platform and the account has e-commerce permissions.
E-commerce can be further divided into various sub-capabilities (all must be authorized by the platform, and site owners cannot enable them independently):
| Sub-capability | Purpose |
|---|---|
| Online Purchase | Shopping cart, checkout, payment processing, orders |
| Inquiry | Quotation requests, backend pricing, customer response pricing (does not go through online payment) |
| POS Cash Register | Full-screen store cash register in the backend (cash / external card reader / online); separate selection from online purchase, will not be automatically enabled by activating e-commerce |
Your site may only have part of these capabilities. Sidebar and frontend buttons will appear based on actual authorizations.
The payment and logistics connections under Online Purchase are also enabled by the platform based on the plan:
| Item | Includes |
|---|---|
| Taiwan Online Payment | Green World, NewebPay, PAYUNi (credit card, ATM, convenience store codes, etc.), and online payments for POS |
| International Online Payment | PayPal, Stripe |
| Logistics Integration | Green World delivery, convenience store pickup, convenience store cash on delivery, PAYUNi Black Cat low-temperature delivery |
| International Shipping | Shipping cost areas for overseas delivery |
| Electronic Invoice | Automatic issuance of electronic invoices by Green World |
Items that are not enabled will display 'Not enabled by platform' in the store settings, and the site owner cannot enable them themselves.
Regardless of which items are enabled, bank transfer, cash on delivery, in-store payment, general delivery, and store pickup can be used. See How to Collect Payments Without Integrating Payment Processing.
If there is still online design (Web-to-Print), see Online Design. For in-store cash register, see How to Use POS Cash Register.
What does this module do?
It allows visitors to browse products at the front end; depending on their permissions, they can either 'add to cart and checkout' or 'add to inquiry list and submit inquiry'. The site manages products, orders/inquiries, and store settings in the backend.
Common front-end access points:
- Store:
/shop - Shopping cart/checkout (requires online purchase)
- Inquiry form:
/inquiry(requires inquiry)
You can also link or block direct to the shop on the page. The page editor can insert product list (featured products), product categories (category cards that link to the shop list of that category), or product category homepage (left column categories, middle carousel, right side links). See How to manage product categories.
Main backend entry
Common items in the sidebar 'e-commerce' section:
| Location | Purpose |
|---|---|
| Product Management | Add/Edit products. See How to publish products |
| Product Categories | How to manage product categories |
| Order Management | How to handle orders, How to handle additional payments and items (requires online purchase; can also filter POS channels) |
| Open POS | How to use POS cash register (requires POS cash register) |
| Inquiry | Inquiry overview, How to process inquiry forms |
| Store Settings | Checkout and shipping, Payment and invoices, International payments, International shipping, Offline payment collection |
| Member Levels | How to set member levels (requires online purchase) |
| Customers | E-commerce customers |
Who can operate?
| Capability | Default |
|---|---|
| Products, orders, inquiries, general store settings | Site owner, editors can write |
| Payment credentials/keys like ECPay | Mostly only site owner (editors have no default) |
For payment-related errors or when unable to save credentials, please operate with the site owner's account or ask the site owner to adjust permissions.
It is recommended to check before going online.
- Confirm the title, category, sales model, and publication status according to How to publish products and How to manage product categories.
- For products that require specifications or quotes, test the front-end calculation according to How to set specifications and pricing.
- Confirm the cover and gallery order according to How to set product images.
- Online purchase: Complete shipping and documentation according to How to set up checkout and shipping and How to set up payment and invoices, and test an order (How to process orders).
- POS: Confirm that the product is set to 'POS listing' according to How to use POS cash register, and test cash/card payments; if online payment is needed, confirm the payment flow again.
- Inquiry: Confirm the product sales model and the quoting process in How to process inquiries.
- Check if the front-end
/shopand navigation links are accessible; for inquiries, also test/inquiry. - Notification: Store Settings → Notifications tab. See How to Set Member Levels if member discounts are needed.
Index of Stores and Products
- When there are no published products on the site, the store list
/shopwill be marked as not recommended for indexing and will not appear in the Sitemap. - A single product can have the option to disable "Allow search engines to index" in the SEO section (default is enabled). See Sitewide SEO Overview.
Related Instructions
- How to Enable Modules
- Frontend Login and Member Center (Buyers often need to log in to check orders/inquiries)
- Members and Permissions
- Brand and Basic Settings Overview
- How to Handle Orders
- How to Set Up Payment and Invoicing
- Email Notifications